Terms & Conditions
Welcome to MuscleLobby.com (“Website”), including its mobile website, applications, digital marketplace, and related services (collectively referred to as the “Website”), owned, operated, and managed by MuscleLobby (“MuscleLobby”, “we”, “our”, or “us”).
By accessing, browsing, registering, purchasing products, listing products, creating an account, or otherwise using this Website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions, along with all related policies, notices, disclaimers, shipping policies, return policies, privacy policies, vendor guidelines, and any other terms available on the Website, whether updated periodically or otherwise.
These Terms & Conditions shall remain valid and enforceable for an indefinite period and shall continue to apply as long as you access or use the Website in any manner whatsoever. If you do not agree with any part of these Terms & Conditions, you are requested to discontinue using the Website immediately.
MuscleLobby reserves the right to update, modify, revise, replace, suspend, remove, or amend these Terms & Conditions at any time without prior notice. Users are advised to periodically review this page to remain informed about any updates or changes. Continued use of the Website after any modifications shall constitute acceptance of the revised Terms & Conditions.
Ownership of Rights
All content available on the Website including but not limited to logos, trademarks, graphics, designs, layouts, source code, software, icons, images, videos, text, product listings, user interface elements, downloadable materials, digital assets, data compilations, website themes, and other intellectual property are either owned by MuscleLobby or licensed to MuscleLobby and are protected under applicable copyright, trademark, trade dress, intellectual property, and other applicable laws.
Users shall not copy, reproduce, modify, republish, upload, distribute, transmit, display, perform, sell, commercially exploit, reverse engineer, scrape, mirror, extract, or create derivative works from any content available on the Website without prior written permission from MuscleLobby.
Any unauthorized use of the Website or its contents may result in legal action under applicable civil and criminal laws.
Accuracy of Content & Invitation to Offer
MuscleLobby strives to ensure that all information displayed on the Website including product descriptions, nutritional information, ingredients, pricing, offers, images, specifications, packaging details, expiry information, availability, and product-related content is accurate and updated.
However, MuscleLobby does not guarantee that all content available on the Website is complete, current, accurate, reliable, or error-free at all times. Actual product packaging, colour, dimensions, flavour, appearance, ingredients, labels, and product details may differ from images or information displayed on the Website.
All products and services displayed on the Website constitute an “invitation to offer.” Your order for purchase shall constitute your offer to buy the selected product(s), which shall be subject to acceptance by MuscleLobby and/or the respective seller or vendor.
Acceptance of an order shall occur only upon successful dispatch of the product(s). MuscleLobby reserves the right to accept or reject any order, fully or partially, at its sole discretion without assigning any reason whatsoever.
General Terms of Use
By accessing or using the Website, users agree:
- To use the Website only for lawful purposes;
- Not to misuse, exploit, or manipulate the platform in violation of applicable laws;
- That all information submitted during registration, ordering, or vendor onboarding shall be true, accurate, and updated;
- That prices, availability, offers, and discounts may change without notice;
- That promotional offers may be modified, withdrawn, updated, or cancelled at any time;
- That vendors are solely responsible for their respective product listings, inventory, warranties, and product information;
- That MuscleLobby may route orders through multiple vendors, fulfillment partners, or logistics providers;
- That delivery timelines displayed are estimated timelines only;
- That MuscleLobby reserves the right to cancel orders due to technical errors, pricing issues, stock unavailability, suspicious activity, or fraud prevention requirements;
- That users shall comply with all applicable laws while using the Website.
User Accounts & Registration
Certain services on the Website may require registration and account creation. Users agree to provide accurate, complete, and updated information during registration and while using the Website.
Users are solely responsible for maintaining confidentiality of their account credentials, passwords, OTPs, and login details. Any activity performed using a user account shall be deemed to have been performed by the account holder.
MuscleLobby reserves the right to suspend, terminate, restrict, or permanently block any account involved in suspicious, fraudulent, abusive, misleading, or unauthorized activities.
Orders & Acceptance
Placing an order on the Website constitutes an offer by the user to purchase products. Order confirmation through email, SMS, app notification, WhatsApp, or any electronic communication does not constitute final acceptance of the order.
MuscleLobby reserves the right to refuse, reject, partially process, hold, or cancel any order due to stock issues, technical issues, fraud detection, vendor-related concerns, pricing errors, or any other operational reason.
Cancellation by MuscleLobby
MuscleLobby reserves the right to cancel any order at its sole discretion for reasons including but not limited to:
- Product unavailability;
- Pricing or technical errors;
- Payment verification failure;
- Fraud prevention checks;
- Suspicious transactions;
- Bulk order detection;
- Vendor-related issues;
- Violation of Terms & Conditions;
- Incorrect shipping information;
- Logistics limitations.
If payment has already been processed for a cancelled order, the amount shall be refunded within a reasonable period depending upon banking and payment gateway timelines.
Cancellation by User
Users may request cancellation before the order has been processed or dispatched. Once an order has been shipped or processed, cancellation requests may not be accepted.
MuscleLobby reserves the sole right to determine whether an order has been processed or dispatched.
Bulk Orders
MuscleLobby reserves the right to classify certain purchases as “Bulk Orders.” Orders may be categorized as bulk orders if:
- Large quantities of the same product are ordered;
- Multiple orders are placed using similar addresses, accounts, devices, or payment methods;
- The order appears intended for resale or commercial distribution;
- Promotional offers or coupons are being misused;
- Fraudulent purchasing behaviour is detected.
Pricing Information
While MuscleLobby strives to maintain accurate pricing information, typographical errors, technical issues, system glitches, or pricing inaccuracies may occasionally occur.
In such situations, MuscleLobby reserves the right to modify pricing, seek user confirmation, refuse transactions, or cancel orders.
Promotional offers, discount codes, referral rewards, cashback offers, or coupons may apply only to selected products, brands, categories, or vendors and may be withdrawn without prior notice.
Quantity Restrictions
MuscleLobby reserves the right, at its sole discretion, to limit quantities purchased per account, household, billing address, shipping address, payment method, or transaction.
Usage Restrictions
Users shall not use the Website for:
- Disseminating unlawful, abusive, defamatory, threatening, vulgar, hateful, obscene, or misleading material;
- Uploading viruses, malware, spyware, or harmful software;
- Attempting unauthorized access to systems, databases, or user accounts;
- Violating applicable laws or regulations;
- Interfering with website operations or network security;
- Scraping, extracting, reproducing, or copying Website content without authorization;
- Using automated bots, crawlers, spiders, or scripts;
- Impersonating any individual or business entity;
- Sharing false or misleading information.
Eligibility to Use
Use of the Website is available only to persons legally capable of entering into binding contracts under applicable laws. Persons deemed incompetent to contract shall not use the Website independently.
MuscleLobby reserves the right to refuse access or terminate user accounts without prior notice.
Privacy
By using the Website, users consent to the collection, storage, and processing of information in accordance with the Privacy Policy.
The Website may collect technical information including IP addresses, browser details, cookies, device identifiers, operating system information, browsing behaviour, and analytics data for operational, analytical, and security purposes.
MuscleLobby may maintain records of customer support communications, emails, calls, or messages for quality assurance, operational management, security, and training purposes.
Promotional Communications
Users may receive newsletters, promotional emails, SMS alerts, WhatsApp updates, offers, marketing communications, or notifications from MuscleLobby. Users may opt out of promotional communication through available unsubscribe methods.
Financial Details
Users agree that all payment information provided during transactions is lawful, authorized, and accurate. MuscleLobby does not directly store sensitive card details or banking credentials on its servers.
Payments are processed through secure third-party payment gateways and financial institutions.
Communication
By using the Website or communicating electronically with MuscleLobby, users consent to receive communications electronically including notices, emails, disclosures, invoices, order updates, alerts, and notifications.
Website Feedback, User Comments & User Generated Content
All reviews, ratings, comments, feedback, testimonials, suggestions, ideas, submissions, messages, and user-generated content submitted or shared on the Website (“Comments”) shall become the property of MuscleLobby.
By submitting Comments, users grant MuscleLobby a worldwide, perpetual, irrevocable, royalty-free, transferable, and non-exclusive right to use, reproduce, modify, adapt, publish, distribute, display, translate, commercially exploit, and create derivative works from such content without restriction or compensation.
Users agree that submitted content:
- Shall not violate any applicable law;
- Shall not infringe intellectual property rights;
- Shall not contain abusive, unlawful, defamatory, hateful, obscene, or misleading content;
- Shall not contain viruses, malware, spam, or harmful code;
- Shall not impersonate another individual or entity.
MuscleLobby reserves the right to monitor, edit, remove, restrict, or reject any content without prior notice.
Copyright & Trademark
All trademarks, graphics, logos, designs, software, text, branding elements, and other intellectual property available on the Website are owned or licensed by MuscleLobby and protected under applicable intellectual property laws.
Users shall not reproduce, republish, distribute, transmit, modify, or commercially exploit any Website content without prior written permission.
Refusal of Service
MuscleLobby reserves the right to refuse service, suspend operations, restrict access, terminate accounts, or cancel transactions at any time if misuse, fraud, abuse, policy violations, or security threats are detected.
Objectionable Material
Users understand that certain content available on the Website may be considered offensive or objectionable by some individuals. Use of the Website is entirely at the user’s own risk.
Termination
These Terms & Conditions remain effective unless terminated by either the user or MuscleLobby. MuscleLobby reserves the right to terminate access immediately without prior notice if any violation of these Terms is identified.
Limitation of Liability & Disclaimers
The Website and all services are provided on an “As Is” and “As Available” basis without warranties of any kind.
MuscleLobby shall not be liable for:
- Indirect, incidental, or consequential damages;
- Loss of profits, goodwill, or business opportunities;
- Vendor-related disputes;
- Delivery delays or failed shipments;
- Technical interruptions or downtime;
- Product misuse or side effects;
- Errors or inaccuracies in product information.
Total liability, if any, shall not exceed the value of the purchased product.
Website Security
Users are prohibited from:
- Attempting unauthorized access;
- Testing vulnerabilities of systems or networks;
- Distributing malware or malicious code;
- Spamming or overloading the Website;
- Using automated extraction tools;
- Interfering with Website operations or security.
Indemnity
Users agree to indemnify and hold harmless MuscleLobby, its owners, employees, affiliates, vendors, partners, agents, and representatives from claims, liabilities, losses, damages, legal costs, or expenses arising from:
- Violation of these Terms & Conditions;
- Fraudulent or unlawful activity;
- Violation of intellectual property rights;
- Misuse of the Website or services;
- Breach of applicable laws.
Health Related Information
Information available on the Website is provided for informational purposes only and should not be interpreted as medical advice. Users should consult qualified healthcare professionals before consuming supplements or health-related products.
Statements regarding supplements have not been evaluated for diagnosing, treating, curing, or preventing diseases unless specifically required under applicable laws.
Results from supplements and wellness products may vary from person to person. MuscleLobby shall not be responsible for any adverse reaction, side effect, injury, or health-related issue arising from product usage.
Entire Agreement
These Terms & Conditions, together with related policies, notices, disclaimers, and guidelines available on the Website, constitute the complete agreement between users and MuscleLobby regarding use of the Website and supersede all prior communications or understandings.
Contact Information
If you have any questions, grievances, complaints, feedback, concerns, or suggestions regarding these Terms & Conditions, the Website, products, services, orders, payments, vendors, or any related matter, you may contact us through the details mentioned below: