Shipping Policy
This Shipping Policy applies to all orders placed through MuscleLobby. By placing an order on our platform, you agree to the shipping terms and conditions outlined below.
MuscleLobby operates as an online marketplace connecting customers with independent third-party vendors and brands. Shipping and delivery of products are managed through vendors and logistics partners associated with the platform.
1. Shipping Coverage
MuscleLobby delivers products to most serviceable pin codes across India through trusted courier and logistics partners.
Delivery availability may vary depending on product type, vendor location, courier serviceability, weather conditions, or government restrictions.
2. Order Processing Time
Orders are generally processed and dispatched within 1–3 business days after successful order confirmation.
Processing timelines may vary depending on vendor availability, stock status, public holidays, or operational conditions.
Orders placed on Sundays or public holidays may be processed on the next working day.
3. Estimated Delivery Time
Standard delivery usually takes approximately 3–7 business days depending on the delivery location and courier partner serviceability.
Delivery timelines for remote areas or special products may take longer than usual.
Estimated delivery timelines displayed on the platform are indicative and may vary due to unforeseen circumstances.
4. Shipping Charges
Shipping or delivery charges may apply depending on factors including:
- Order value
- Product weight or dimensions
- Delivery location
- Ongoing promotional offers
In some cases, free delivery may be offered on selected products or promotional campaigns.
Applicable shipping charges, if any, will be displayed during checkout before payment confirmation.
5. Cash on Delivery (COD)
Cash on Delivery may be available for selected products, vendors, and serviceable pin codes.
MuscleLobby reserves the right to restrict or disable COD for certain orders based on operational, security, or delivery-related factors.
6. Order Tracking
Once an order is shipped, customers will receive tracking details through email, SMS, WhatsApp, or their account dashboard.
Tracking information may take some time to update after shipment pickup by the courier partner.
7. Delivery Attempts
Courier partners may attempt delivery multiple times depending on their policies.
If the customer is unavailable during delivery attempts or provides incorrect delivery information, the order may be returned to the vendor.
Additional shipping charges may apply for re-shipment requests where applicable.
8. Delayed Deliveries
While MuscleLobby and its logistics partners aim to deliver orders within the estimated timeframe, delays may occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Operational disruptions
- Courier partner delays
- Government restrictions or emergencies
MuscleLobby shall not be held liable for delays caused by circumstances beyond reasonable control.
9. Damaged or Tampered Packages
Customers are advised to inspect packages carefully at the time of delivery.
If the package appears damaged, tampered with, or opened, customers should refuse delivery or immediately contact support with proper proof including images or unboxing videos.
10. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details including name, mobile number, address, and pin code.
MuscleLobby shall not be responsible for failed deliveries or delays caused due to incorrect or incomplete address information provided by the customer.
11. International Shipping
Currently, MuscleLobby primarily ships within India unless otherwise specifically mentioned on the platform.
12. Changes to Shipping Policy
MuscleLobby reserves the right to update or modify this Shipping Policy at any time without prior notice.
Continued use of the platform after policy updates constitutes acceptance of the revised terms.
13. Contact Us
For shipping, delivery, or tracking-related queries, contact us at musclelobbyinfo@gmail.com