1. Information We Collect
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Full Name & Contact Details:
MuscleLobby may collect your full name, mobile number, email address, and other contact information when you create an account, place an order, register as a vendor, subscribe to updates, or contact customer support. This information helps us identify users, communicate regarding orders or services, provide customer assistance, and maintain account security. -
Email Address & Mobile Number:
Your email address and mobile number may be used for account verification, login authentication, order confirmations, delivery notifications, OTP verification, payment alerts, customer support communication, promotional offers, newsletters, and important service-related updates. -
Billing & Shipping Addresses:
We collect billing addresses and delivery addresses to process transactions, calculate shipping charges, fulfill orders, arrange logistics services, verify transactions, and ensure successful product delivery to the intended recipient. -
Account Login Credentials:
When you create an account on MuscleLobby, we may collect and securely store account-related credentials such as usernames, encrypted passwords, authentication information, and security verification details necessary for account access and protection. -
Order History & Transaction Records:
MuscleLobby may maintain records of your purchases, order history, returns, refunds, exchanges, invoices, transaction references, and payment status to facilitate customer support, dispute resolution, analytics, tax compliance, and future shopping convenience. -
Product Preferences & Shopping Behaviour:
We may analyze your browsing history, product interests, search activity, shopping behaviour, wishlist activity, cart activity, and purchase preferences to personalize recommendations, improve user experience, display relevant products, and optimize platform performance. -
Payment-Related Information:
Payment transactions are processed through secure third-party payment gateways such as Razorpay and associated banking partners. MuscleLobby itself does not directly store sensitive card details such as debit card numbers, credit card numbers, CVV information, UPI PINs, or banking passwords. However, we may receive limited transaction-related details including payment status, transaction IDs, refund references, and billing confirmations for operational and accounting purposes. -
Vendor & Business Information:
Vendors and sellers registering on MuscleLobby may be required to provide business-related information including GST details, PAN information, business registration documents, bank account details, identity proof, brand information, compliance certificates, and product documentation for vendor verification and legal compliance purposes. -
Customer Support Communications:
When users contact customer support through email, phone calls, WhatsApp, chat systems, social media, or other communication channels, MuscleLobby may maintain records of such interactions including complaints, feedback, support requests, call recordings, screenshots, attachments, or communication logs for quality assurance, dispute resolution, operational management, and training purposes. -
Technical Information & Device Data:
MuscleLobby may automatically collect technical information such as IP addresses, browser type, operating system, device identifiers, session duration, clickstream behaviour, referral URLs, app usage analytics, cookies, location information (where permitted), and network-related data to improve website functionality, security, analytics, fraud prevention, and user experience.
2. How We Use Your Information
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Order Processing & Fulfillment:
Information collected from users may be used to confirm, process, pack, dispatch, and deliver orders successfully. This includes coordinating with vendors, logistics providers, courier companies, warehouses, and payment partners to ensure smooth transaction completion. -
Account Management:
User information may be used to create, manage, maintain, authenticate, and secure customer or vendor accounts on the Platform. This helps users access order history, saved addresses, account settings, and platform features efficiently. -
Customer Support & Complaint Resolution:
Personal information may be used to provide customer assistance, respond to queries, resolve disputes, process refunds or replacements, investigate complaints, and improve support services offered by MuscleLobby. -
Order Notifications & Service Updates:
We may use your information to send order confirmations, invoices, payment confirmations, shipping updates, delivery notifications, return or refund status updates, OTP verification messages, and other service-related communications. -
Personalized Shopping Experience:
Shopping preferences, browsing activity, and purchase history may be analyzed to personalize product recommendations, promotional offers, advertisements, and content shown to users on the Platform. -
Marketing & Promotional Activities:
User information may be used to send newsletters, promotional campaigns, discount offers, new product launches, festive campaigns, referral programs, loyalty benefits, and marketing communications through email, SMS, WhatsApp, push notifications, or other channels where permitted by applicable laws. -
Platform Improvement & Analytics:
Technical information, behavioural analytics, and usage patterns may be used to improve website functionality, optimize performance, analyze customer behaviour, identify operational issues, improve product offerings, and enhance the overall user experience. -
Fraud Prevention & Security:
Information may be used to detect suspicious activities, unauthorized access attempts, payment fraud, fake transactions, policy violations, security breaches, or other harmful activities to protect users and the Platform. -
Legal & Regulatory Compliance:
MuscleLobby may process and retain certain information to comply with applicable laws, tax regulations, accounting obligations, court orders, government requests, legal proceedings, regulatory requirements, and law enforcement investigations.
3. Information Sharing & Disclosure
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Delivery & Logistics Partners:
User information including customer names, delivery addresses, contact numbers, and order details may be shared with courier companies, logistics providers, warehouses, and shipping partners to facilitate packaging, shipment tracking, transportation, and successful delivery of products. -
Payment Gateway Providers:
Payment-related information may be securely shared with third-party payment processors, banking institutions, UPI providers, or financial service providers for payment authorization, fraud prevention, refunds, settlements, and transaction processing. -
Technology & Service Providers:
MuscleLobby may share limited information with hosting providers, cloud service providers, analytics partners, IT service providers, communication service providers, customer support vendors, marketing agencies, or operational partners assisting in platform management and business operations. -
Legal & Government Authorities:
Information may be disclosed where required under applicable laws, regulations, court orders, legal proceedings, government investigations, law enforcement requests, taxation requirements, or to protect legal rights, public safety, and platform security. -
Professional Advisors & Compliance Services:
User information may be shared with auditors, legal consultants, chartered accountants, compliance experts, insurance providers, or professional advisors where necessary for business operations, dispute resolution, regulatory compliance, or legal protection.
4. Cookies & Tracking Technologies
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Authentication & Login Sessions:
Cookies may be used to maintain user login sessions, remember authentication details, and allow users to navigate the Platform securely without repeatedly entering login credentials. -
Shopping Cart & Wishlist Management:
Cookies and local storage technologies may be used to remember cart items, saved products, wishlist preferences, recently viewed products, and user selections to improve shopping convenience. -
Website Analytics & Performance:
Tracking technologies may collect information regarding browsing activity, page views, traffic sources, user behaviour, click patterns, and engagement metrics to help analyze platform performance and optimize website functionality. -
Personalized Advertising & Marketing:
Cookies may be used to display personalized advertisements, recommend products, retarget marketing campaigns, and show relevant promotional content based on user interests and browsing activity.
5. Data Security
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SSL Encryption:
MuscleLobby uses Secure Socket Layer (SSL) encryption technologies to help protect data transmitted between users and the Platform from unauthorized interception or misuse. -
Secure Servers & Restricted Access:
User information may be stored on protected servers with restricted access controls, authentication systems, and security monitoring measures to reduce unauthorized access risks. -
Payment Security:
Sensitive payment information is processed through trusted third-party payment gateways and secure banking systems. MuscleLobby does not directly store debit card numbers, CVV details, UPI PINs, or banking passwords on its servers. -
Fraud Detection & Monitoring:
Security systems and monitoring tools may be used to detect unusual activities, suspicious transactions, unauthorized access attempts, or fraudulent behaviour affecting users or the Platform. -
System Updates & Security Maintenance:
MuscleLobby may regularly update systems, software, plugins, security patches, and technical infrastructure to maintain platform security and improve protection against vulnerabilities or cyber threats.
6. Social Sharing Features
The MuscleLobby Platform may integrate with social sharing features, referral systems, social media plugins, sharing buttons, embedded content, and related tools that allow users to share activities, purchases, product links, reviews, wishlist items, offers, or other actions performed on the Platform through third-party applications, websites, or social media services.
These features may enable sharing of information with your contacts, followers, friends, groups, or the public depending on the privacy settings configured on the respective third-party platforms or social sharing services.
Users acknowledge and agree that any information shared through third-party social platforms shall be governed by the privacy policies, terms, and practices of those third-party platforms. MuscleLobby does not control or assume responsibility for how such third-party services collect, use, process, or store user information.
7. Promotional Offers & Coupon Policies
Promotional offers, discounts, coupon codes, cashback campaigns, referral programs, and other promotional benefits available on MuscleLobby may not apply sitewide and may be limited to selected products, categories, brands, vendors, users, campaigns, or geographic regions.
Certain products, services, categories, or promotional campaigns may be excluded from discount eligibility at the sole discretion of MuscleLobby.
Coupon codes:
- May be subject to minimum order values;
- May have limited validity periods;
- May apply only to selected users or products;
- May not be transferable or redeemable for cash;
- May not be reusable once redeemed;
- May be cancelled, modified, or withdrawn without prior notice.
MuscleLobby reserves the right to reject, suspend, or cancel promotional benefits in cases involving misuse, suspicious activities, policy violations, duplicate accounts, or fraudulent transactions.
8. Failed Transactions & Payment Disputes
In certain cases, payment attempts may fail due to technical issues, banking interruptions, payment gateway failures, insufficient balance, authorization issues, or network-related problems.
Failed transaction records may remain visible within the user’s order history or transaction section for a limited period for reference and support purposes.
If any payment amount has been debited from a user’s bank account but the order status reflects as “Failed” or “Unsuccessful,” users are advised to contact their respective bank, card issuer, UPI provider, or payment institution for transaction status clarification and settlement timelines.
MuscleLobby shall not be held liable for delays caused by third-party banking systems, payment gateways, or financial institutions.
9. Analytics & Advertising Services Provided by Others
MuscleLobby may allow third-party analytics providers, advertising networks, audience measurement services, marketing partners, or technology providers to collect certain information regarding user interactions with the Platform.
These third parties may use cookies, pixels, SDKs, tracking technologies, device identifiers, and related technologies to:
- Analyze website traffic and user behaviour;
- Measure advertising performance;
- Provide personalized advertisements;
- Track campaign effectiveness;
- Improve website performance and user experience;
- Display relevant promotional content across websites, applications, or digital platforms.
These third-party entities may identify user devices when users interact with the Platform or visit other websites and services integrated with such advertising or analytics technologies.
Users acknowledge that such third-party services may collect and process information in accordance with their own privacy policies and terms.
10. Your Choices & Account Information
Users may access, review, modify, or update certain account information at any time by logging into their MuscleLobby account through the Website or mobile application.
Users are responsible for ensuring that account information remains accurate, complete, and updated.
MuscleLobby may retain certain information even after account modification or deletion where:
- Retention is required by applicable laws;
- Necessary for tax or accounting purposes;
- Required for fraud prevention or security investigations;
- Needed to resolve disputes or enforce agreements;
- Necessary for legitimate business operations.
11. Access Rights & Data Correction Requests
Subject to applicable laws, users may request access to, correction of, modification of, or deletion of personal information maintained by MuscleLobby.
Users may submit such requests through the contact details provided in this Privacy Policy. MuscleLobby shall process valid requests in accordance with applicable legal requirements, operational obligations, and verification procedures.
Certain information may continue to be retained where required by law, legal proceedings, fraud prevention, security obligations, or operational recordkeeping requirements.
12. Location Information
The MuscleLobby mobile application or website may request permission to access approximate or precise location information from user devices through the permission systems provided by mobile operating systems or browsers.
Location information may be used for:
- Improving delivery accuracy;
- Displaying region-specific products or offers;
- Estimating shipping timelines;
- Fraud prevention and security monitoring;
- Enhancing user experience and operational efficiency.
Users may disable location permissions through device settings; however, certain location-based features may not function properly if permissions are disabled.
12. Contact Information Access
Where permitted by users, the MuscleLobby application may request access to contact information stored on the user’s device through the permission systems provided by mobile operating systems.
Such access may be used for:
- Referral programs;
- Invite-sharing features;
- Gift or sharing functionality;
- Improving communication convenience;
- Customer support services.
Users may deny or revoke contact access permissions at any time through their device settings.
13. Promotional Communications
Users may receive promotional communications from MuscleLobby including newsletters, offers, discounts, campaign updates, product launches, referral rewards, festive campaigns, loyalty program updates, and marketing communications through email, SMS, WhatsApp, push notifications, or other communication channels where permitted by applicable laws.
Users may opt out of promotional communication by:
- Using unsubscribe links included in communications;
- Updating notification preferences within account settings;
- Contacting MuscleLobby support directly.
Even after opting out of promotional communication, users may continue receiving non-promotional communications related to:
- Order updates;
- Account activity;
- Security notifications;
- Payment confirmations;
- Legal notices;
- Service-related announcements.
14. Promotional Communication Through WhatsApp
By providing a mobile number and accepting applicable Terms & Conditions or consent requests, users authorize MuscleLobby to communicate through WhatsApp Messenger for transactional, operational, and promotional purposes.
Such communication may include:
- Order confirmations and shipping updates;
- Delivery notifications;
- Customer support communication;
- Offers, discounts, and promotional campaigns;
- Vendor or seller updates;
- Important service-related alerts.
MuscleLobby shall make reasonable efforts to use user information responsibly and securely while providing communication and promotional services.
15. Changes to This Privacy Policy
MuscleLobby reserves the right to modify, revise, update, replace, or amend this Privacy Policy at any time without prior notice.
If significant changes are made regarding how user information is collected, processed, stored, or shared, MuscleLobby may provide notice through the Platform, email communication, notifications, banners, or other appropriate channels.
Continued use of the Platform after such updates shall constitute user acceptance of the revised Privacy Policy.
Users are encouraged to periodically review this Privacy Policy to remain informed about current privacy practices and data handling procedures.