Frequently Asked Questions
Orders & Delivery
How long does delivery take?
Standard delivery usually takes 3–7 business days depending on your location and the vendor’s dispatch timeline.
Do you deliver across India?
Yes, MuscleLobby delivers to most serviceable pin codes across India through trusted delivery partners.
Can I track my order?
Yes, once your order is shipped, you will receive tracking details via SMS, email, or WhatsApp.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available on selected products and locations.
Can I cancel my order?
Orders can only be cancelled before dispatch. Once shipped, cancellation requests may not be accepted.
Payments
What payment methods do you accept?
We accept UPI, Debit Cards, Credit Cards, Net Banking, Wallets, and Cash on Delivery (COD).
Is it safe to make payments on MuscleLobby?
Yes, all online payments are securely processed through trusted payment gateways using SSL encryption.
Will I receive an invoice for my order?
Yes, a digital invoice will be provided for every successful order placed on MuscleLobby.
Returns & Refunds
What is your return policy?
Returns are accepted only for damaged, defective, expired, incorrect, products reported within 48 hours of delivery.
Can opened supplements be returned?
No, opened or used supplement products cannot be returned due to hygiene and safety reasons.
How long does a refund take?
Approved refunds are generally processed within 5–10 business days depending on your bank or payment provider.
Do shipping charges get refunded?
Shipping or convenience charges are usually non-refundable unless the issue was caused by vendor error or a defective product.
Products & Authenticity
Are the products on MuscleLobby authentic?
MuscleLobby works with independent verified vendors who are expected to provide genuine and authentic products.
Does MuscleLobby manufacture supplements?
No, MuscleLobby is an online marketplace platform and does not manufacture any products.
How can I verify product authenticity?
Customers are advised to check manufacturer seals, QR codes, batch numbers, and product packaging after delivery.
Do products come with expiry dates?
Yes, all products listed on the platform include expiry and manufacturing details as provided by the vendor or manufacturer.
Account & Support
Do I need an account to place an order?
Yes, creating an account helps you track orders, manage addresses, and receive updates about your purchases.
How can I contact customer support?
You can contact our support team through email at musclelobbyinfo@gmail.com for any order or product related queries.
Can vendors sell products on MuscleLobby?
Yes, brands and vendors can register on MuscleLobby to list and sell their products subject to approval and verification.